Key Responsibilities

• Provide hands-on technical support to customers, assisting with device setup, troubleshooting, and product repairs.
• Diagnose and resolve technical issues related to hardware, software, and accessories, providing timely and effective solutions.
• Offer advice on Apple product care, software updates, and system enhancements.
• Maintain an up-to-date understanding of Apple’s products, services, and software.
• Ensure high standards of cleanliness and organisation in the technical area.

Qualifications

• A background in technical support, IT, or a related field.
• 1–2 years of experience in a technical support or customer service role.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Familiarity with Apple products, software, and services is a plus.
• Fluent in German; English proficiency is desirable.

Benefits

• Competitive salary with performance-based incentives.
• Health insurance, paid time off, and pension plans.
• Employee discounts on Apple products.
• Access to technical training and certifications.
• Career advancement opportunities within Apple’s retail network.