Key Responsibilities

• Provide exceptional customer service to passengers, responding to inquiries, complaints, and service requests.
• Assist customers with ticketing, timetables, and route information both in-person and through digital platforms.
• Maintain positive relationships with passengers, addressing concerns and providing solutions.
• Collaborate with internal teams to ensure effective communication and problem resolution.
• Handle administrative duties related to customer service, including data entry and report generation.

Qualifications

• A high school diploma or equivalent.
• Previous experience in customer service or a related field is a plus.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Fluent in German; English is a plus.

Benefits

• Competitive hourly wage with performance incentives.
• Health insurance and paid leave for full-time employees.
• Opportunities for career progression within the company.
• Flexible working hours and part-time/full-time positions available.