Key Responsibilities

• Provide excellent customer support via phone, email, and online chat for Bosch customers.
• Resolve customer queries regarding product features, pricing, and order status.
• Handle product returns, exchanges, and warranty claims.
• Document customer interactions and provide feedback to improve product and service offerings.
• Maintain a positive and professional relationship with customers.

Qualifications

• Previous experience in customer service is desirable but not mandatory.
• Strong communication and problem-solving skills.
• Basic proficiency in German and English.
• Patience and a customer-first attitude.

Benefits

• Competitive salary with potential performance bonuses.
• Health insurance and wellness programs.
• Bosch-specific employee discounts.
• Career development opportunities and training.
• Flexible working hours, including the option for remote work.