Key Responsibilities

• Handle customer inquiries, complaints, and returns both in-store and via phone or email.
• Ensure customer satisfaction by resolving issues and providing timely solutions.
• Assist with product information and guide customers through the purchase process.
• Maintain accurate customer records and ensure follow-up communication when necessary.
• Work with other departments to ensure smooth operations and customer satisfaction.

Qualifications

• A high school diploma or equivalent.
• Previous experience in customer service is a plus.
• Strong problem-solving and communication skills.
• Ability to work under pressure and handle multiple tasks.
• Fluency in German; English is a plus.

Benefits

• Competitive hourly wage with performance-based incentives.
• Health insurance, pension schemes, and paid leave.
• Employee discounts on Ikea products.
• Opportunities for professional development and career growth within the company.