Key Responsibilities

• Provide high-quality customer service through phone, email, and chat, addressing inquiries regarding orders, returns, and product information.
• Resolve customer issues in a timely and efficient manner, ensuring customer satisfaction.
• Document and track customer interactions and feedback, escalating complex issues when necessary.
• Collaborate with internal teams to resolve operational issues affecting customers.
• Maintain up-to-date knowledge of Amazon products, services, and policies.

Qualifications

• A high school diploma or equivalent.
• Previous experience in customer service or call centre roles is preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and multitasking abilities.
• Fluency in German; English is a plus.

Benefits

• Competitive hourly wage with performance bonuses.
• Health insurance, pension plans, and paid leave.
• Opportunities for growth within Amazon’s customer service network.
• Employee discounts on Amazon products.