Key Responsibilities

• Provide exceptional customer service across multiple channels, including phone, email, and live chat.
• Assist customers with inquiries regarding products, orders, returns, and delivery status.
• Handle complaints and resolve issues in a timely and professional manner, ensuring customer satisfaction.
• Work with other teams to ensure seamless order fulfilment and stock availability.
• Maintain a high standard of customer care and contribute to Breuninger’s reputation for excellence.

Qualifications

• A high school diploma or equivalent; a degree in customer service or communications is a plus.
• 1–2 years of experience in customer service or retail support.
• Strong communication skills, both written and verbal.
• Ability to remain calm under pressure and resolve issues effectively.
• Fluency in German; English is a plus.

Benefits

• Competitive hourly wage with performance bonuses.
• Health insurance, paid time off, and employee discounts.
• Opportunities for career progression within Breuninger.
• Flexible working hours and the possibility for remote work.