Key Responsibilities

• Provide exceptional customer support via phone, email, and chat, resolving inquiries related to orders, returns, and products.
• Assist customers with account issues, payment inquiries, and shipping questions in a timely and professional manner.
• Record customer interactions and ensure accurate updates are made in the CRM system.
• Collaborate with internal teams to resolve customer complaints and escalate issues when necessary.
• Contribute to team performance goals by maintaining high levels of customer satisfaction.

Qualifications

• A high school diploma or equivalent.
• Previous experience in customer service, particularly in e-commerce or retail.
• Excellent communication and interpersonal skills.
• Ability to handle multiple inquiries simultaneously and work in a fast-paced environment.
• Fluency in German; English is a plus.

Benefits

• Competitive hourly wage with the potential for performance bonuses.
• Health insurance, paid leave, and employee discounts.
• Flexible working hours and the possibility for remote work.
• Career advancement opportunities within the company.